Service standards
We strive to provide exceptional service to every NU student, so we appreciate your patience as we strive to maintain and exceed our own service standards.
All the best for our students
Nairi University understands that students need an effective academic and administrative service. To ensure that students receive the attention they need to succeed, we have developed a complete set of service level standards.
These standards are provided by Nairi University in order to:
If you have any questions, we recommend that you use the My NU section. If you still can't find the answers, you can use Assistance and support of students to send a service request - just follow the prompts on the website.
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Nairi University understands that students need an effective academic and administrative service. To ensure that students receive the attention they need to succeed, we have developed a complete set of service level standards.
These standards are provided by Nairi University in order to:
- determine whether the service standard is being met;
- determine who and how to contact to resolve your issues;
- determine when to involve NU management.
If you have any questions, we recommend that you use the My NU section. If you still can't find the answers, you can use Assistance and support of students to send a service request - just follow the prompts on the website.
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Standards and service levels:
Common information service standards
| Service | Standard | Contact |
|---|---|---|
| Reply to voicemail | 1 working day | Information Center Phone: +79270550128 e-mail: serzhnairi@gmail.com |
| Reply to the email | 2 working days | |
| Phone response time | 3 minutes in working time | |
| Processing of common requests | 2 working days | |
| Solution or direction of the problem/request | Immediately at working time |
Do not send assignments in any way that requires a signature on the acceptance of the letter by the lecturer (for example, by courier), as this will delay the response time.
Please note: Although the university is open 12 months a year, professors and academic experts/lecturers are entitled to vacations. If your academic expert/lecturer is absent, an alternative academic expert/lecturer will be available to support you. Please note that the service standards can be extended by 5 working days.
